Elephant Update!
Thank you Kmart!
Thank you Marie Beer at Springs Baby Products!
I am extremely grateful to Kmart and Marie Beer who truly went above and beyond. Here is a great story about customer service:
My son Robert has favorite (an understatement) security blanket – a blue elephant blanket by Small Wonders. It was a gift from friends who live in North Carolina, and they purchased him at Kmart. A year later, Robert is completely attached to “elephant”. After elephant got lost in the mall, an all-out search for elephant’s twin began – Kmart retail stores, online stores, Ebay. No luck. As a last resort, I contacted Kmart customer service through their website.
To my delight, Kmart forwarded the request to Marie at Springs Baby Products. She immediately responded with an email, and promptly rushed 2 elephant baby blankets to our home so our son Robert can rest easy with his favorite security blanket. Mom, Dad, and baby are now sleeping soundly once again. Thank you, thank you, thank you.
Fantastic job.
